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Jen Singapore Tanglin By Shangri-La, Singapore
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Key details
About the Hotel
1A Cuscaden Road,
Singapore,
Singapore,
249716,
Jen Singapore Tanglin by Shangri-La is located in Orchard, the city's vibrant shopping and entertainment district. The hotel has undergone a major renovation to transition from its previous identity as Traders Hotel. It features a fresh design that combines western comfort with Asian hospitality. Its proximity to major malls and cultural attractions makes it a convenient choice for travelers.
Location
Jen Singapore Tanglin is conveniently located within a 15-minute walk to major malls like ION Orchard and Wisma Atria. The hotel provides free shuttle services to nearby attractions, including the Central Business District and Orchard MRT station. Guests can also explore nearby parks like the Singapore Botanic Gardens, enhancing their stay in this bustling area.
Rooms
Each room features contemporary décor with earthy accents, including leather headboards and textured wallpaper. Guests can enjoy amenities such as high-pressure walk-in showers, USB charger outlets, and complimentary WiFi. Upgraded rooms offer enhanced views of the city or pool and additional features like Nespresso machines. Thoughtful touches like king-sized beds with 300-thread count linen ensure a comfortable stay.
Eat & Drink
Dining at the hotel includes J65, a restaurant that highlights Southeast Asian cuisine in a farmer's market setting. Jen's Kitchen On-the-Go offers a café atmosphere with artisan products and lounging spaces. Ah Hoi's Kitchen specializes in spice-centric dishes, with outdoor seating available by the pool. Rumpole's Bar serves all-day nibbles and drinks in a casual, relaxed environment.
Leisure & Business
The hotel includes a full-service spa, a well-equipped gym, and an outdoor pool. Leisure activities are complemented by steam rooms and sauna facilities. Business travelers can benefit from complimentary wireless internet and concierge services. A Club Lounge provides additional privileges, including daily breakfast and afternoon tea.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
clean rooms
helpful staff
smaller room
tricky pick-ups
7.8/10
Very good
Rooms
8.0
Location
8.0
Service
8.2
Dining
8.0
Guest reviews
7.8/10
based on 13 reviews
4.5/5
based on 1552 reviews
8.2
8.2/10based on 2932 reviews
#80 of 375 hotels in Singapore based on Tripadvisor
Luke
United Kingdom,
May
2024
8.2/10
Staying at this hotel was a delightful experience. The eclectic decor in the rooms provided a unique and interesting atmosphere. The distance between rooms can be a downside, especially after early requests and multiple automated responses. However, the value for money is excellent, especially with access to the club lounge and the welcoming happy hour hosted by the fantastic staff like Mandy & Jasmine.
Rooms
8.0
The rooms are small but clean and well-appointed with everything you could need during your stay.
Service
9.0
The service at this hotel is top-notch. The staff, especially Kana and Risha, are incredibly friendly, warm, and professional, making every interaction a pleasant one.
Location
9.0
The hotel's location is strategic, close to Tanglin Mall and providing easy access to Orchard road. It's a quiet area ideal for exploring, with the botanical gardens nearby.
Dining
7.0
The dining experience here is very good, offering plenty of choices. While it could have more variety for longer stays, the quality is commendable.
Facilities
8.0
The hotel facilities are well-maintained and provide all the necessary amenities for a comfortable stay.
Carl
United States,
April
2024
8.0/10
I was pleasantly surprised by this hotel. While the rooms were a bit far apart from each other, they were clean and very functional, with a modern touch and exceptionally clean. The service was excellent and helpful overall, but there was a slight hiccup with a rude response from staff regarding a specific request. The location, though strategic, was slightly marred by a breakfast issue, but being right next to Tanglin Mall offered plenty of food options. The dining experience was very good, offering diverse options, although the famous buffets were too busy to try. The facilities were up to standard and provided everything I needed.
Rooms
8.0
The rooms were clean and very functional, with a modern touch and exceptionally clean.
Service
8.0
The service was excellent and helpful overall, but there was a slight hiccup with a rude response from staff regarding a specific request.
Location
7.0
The location was strategic, near Tanglin Mall offering lots of food options, but was slightly marred by a breakfast issue.
Dining
9.0
The dining experience was very good with an elaborate and diverse spread, offering more options than the club floor.
Facilities
8.0
The facilities were good and met my needs during the stay.
Gilbert
United Kingdom,
February
2024
8.2/10
I felt comfortable and at home at the hotel. The rooms were spacious and quiet, though a little compact, they were sufficient with all functionalities. The service was accommodating with requests and very friendly. The location, while not central in Orchard Road, was fantastic being just a 10-15 minute walk to Orchard Road and surprisingly quiet. The dining experience was wonderful with a lot of variety to choose from, especially the breakfast selections. Overall, a decent value for the money.
Rooms
8.0
The rooms made me feel comfortable and at home, spacious and quiet with all the necessary functionalities.
Service
7.0
The service was friendly and accommodating, but could improve with thorough preparation and processes. Nevertheless, they explained everything to us, which was reassuring.
Location
9.0
The location is fantastic, just a short walk to Orchard Road yet very quiet. Being close to the groceries store was convenient for me.
Dining
9.0
Dining was a highlight with plenty of choices that kept me interested, especially during breakfast. The hotel's connection to Tanglin Mall was a bonus for quick access to more options.
Facilities
8.0
The facilities were well-maintained and provided everything I needed during my stay.
John
United Kingdom,
February
2024
9.0/10
I absolutely loved my stay at this hotel! The rooms were simply furnished but incredibly comfortable, with a clean kitchen well-stocked with tea, coffee, and more. The bedroom was immaculate, cozy, and smart, plus had a beautiful view. Being able to relax on the sofa by the big window and watch the city below was a real treat. The service was top-notch, with extremely friendly and attentive staff offering a great choice of breakfast and evening meals. The location was superb, right in the heart of the city and conveniently close to shopping areas. The dining experience was delightful, offering varied options even during these challenging times. Overall, a wonderful stay with fantastic value for money.
Rooms
9.0
The rooms were big, clean, and had a beautiful view, including a comfy sofa by the big window.
Service
10.0
The service was absolutely top class, with some of the friendliest staff. They offered various amenities like room service, laundry, and more.
Location
9.0
The hotel's location was amazing, right in the middle of the city near shopping areas, making it ideal for exploring and shopping.
Dining
8.0
The dining experience was good, with a nice variety of options even considering the current situation.
Facilities
9.0
The hotel facilities were excellent, offering a great range of services and amenities.
Eric
United Kingdom,
February
2024
6.8/10
I had a mixed experience at the hotel. The rooms, although clean, had some existing hairs which was a downside. There was a power outage during my stay from 3 am to 4 am, which was inconvenient. The service was really nice and helpful, but there were issues with traffic due to the hotel's outdated car park design. The location was good but needed refurbishment. Overall, it was an okay stay with some ups and downs.
Rooms
7.0
The rooms, although clean, had some existing hairs, which was a bit disappointing.
Service
8.0
The service was really nice and helpful.
Location
6.0
The location was good but needed refurbishment.
Dining
7.0
Facilities
6.0
The facilities were standard without any standout features.
Thomas
United Kingdom,
January
2024
8.2/10
The hotel has an amazing view with great quality pillows and adequately spacious rooms, but the traffic jam around the area and the old design of the car park can be inconvenient. The service was friendly and helpful, and the location is decent, attached to a mall and close to the botanical gardens.
Rooms
8.0
The rooms had an amazing view, great quality pillows, and were adequately spacious.
Service
9.0
The staff was very friendly and helpful, attending to issues promptly.
Location
7.0
The hotel's location is decent, attached to a mall and close to the botanical gardens. However, it can be a bit of a walk to the closest MRT station.
Dining
8.0
The dining options were diverse and starting early, providing a good selection.
Facilities
9.0
The facilities were well-maintained and provided convenience for guests.
Lewis
United States,
December
2023
8.2/10
The hotel had a funky refurbishment, is wonderful and clean but somewhat smaller than the superior room. It was supposed to offer a pool view, making it a mixed experience overall.
Rooms
8.0
The rooms had a funky refurbishment and were clean, though slightly smaller than expected.
Service
9.0
The service gets 5 stars from me. The staff, especially Kana, were helpful, friendly, and welcoming, even though they seemed busy.
Location
7.0
The location is not far from Orchard Road, making it ideal for visits to nearby attractions like the Botanic Gardens and Orchard MRT station. However, pick-ups were a bit tricky.
Dining
9.0
The dining experience has an amazing selection and is the best. The wide variety and excellent value for money make dining a highlight, although there could be more continental options.
Facilities
8.0
The facilities are nice, with easy access to Tangling Mall and the Club lounge breakfast, which is open for an extended time.
clean rooms
smaller room
Christopher
United Kingdom,
November
2023
8.6/10
Despite an advance request for early check-in and the very early arrival, the hotel was very spacious for our family, nice and clean, and allows me to use either the club or the lobby restaurant for breakfast. The staff, from check-in to check-out, sweats yet continue to put on a smile, were all excellent and looked after us exceptionally well, and are extremely polite and helpful, accommodating my early check-in request. It's right by a MRT/subway station as well as a mall with restaurants and shops, making it easy to move around. The dining experience, after 9 am, was tasty with a good variety from all over the globe, suggesting exploring Singapore for dinner.
Rooms
9.0
The room was very spacious for our family, nice, and clean.
Service
9.0
The staff were extremely polite and helpful, accommodating my early check-in request.
Location
9.0
The hotel is in an excellent location in an affluent part of the city, right by a MRT/subway station, and a mall with restaurants and shops making it easy to move around.
Dining
8.0
The dining experience was excellent with a choice of menus from all over the world.
Facilities
8.0
The facilities were good.
Alfred
United Kingdom,
September
2023
8.0/10
The hotel rooms were nicely designed and very quiet but seemed a bit small for the cost I paid. The service was very helpful and accommodating, although some lacked professional hospitality etiquette. The location was very central and easy to get around, with all the necessities nearby, but not built with great quality materials. The dining experience was very nice with Asian and western food, yet could use more variety for longer stays.
Rooms
8.0
The rooms were spacious and well appointed but had a slight musty smell, a common issue in many Singapore hotels with heavy air conditioning.
Service
7.0
The staff were very helpful and friendly, asking if everything was okay, although some could improve on their professional hospitality etiquette.
Location
9.0
The hotel is ideal, just up Cuscaden Rd off Orchard Rd, with easy access to public transportation and shopping centers, making it a great location overall.
Dining
8.0
The dining options were very nice with a good mix of Asian and western food, catering to various tastes.
Facilities
8.0
The hotel offers all the necessary amenities for a comfortable stay, making it a convenient choice for travelers.
Nick
United Kingdom,
August
2023
8.0/10
The hotel is in a convenient location near the popular shopping destination of Orchard Road. The rooms, while a bit small, were clean and had all the necessary amenities. The service was friendly and accommodating, making my stay enjoyable. However, the quality of materials used in the building was not the best.
Rooms
7.0
The rooms seemed quite small but were clean and had all the necessary amenities.
Service
8.0
The service was friendly and accommodating, making my stay enjoyable.
Location
8.0
The hotel is conveniently located near Orchard Road, making it easy to access popular shopping areas.
Dining
9.0
The dining options were great with a variety of ethnic foods available, including Japanese breakfast.
Facilities
8.0
The hotel offers a range of services such as room service, dry cleaning, and housekeeping.
James
United Kingdom,
July
2023
7.8/10
The hotel had clean and stylish rooms facing the rear of the property, suitable for three persons. The service was very nice, though there were some instances of staff being tired. The location was convenient for accessing various parts of the city, with proximity to the Botanic Gardens. The dining experience offered a wide variety of options but required a security deposit. Overall, it provided value for money with lovely amenities.
Rooms
8.0
The rooms were clean and stylish, facing towards the rear of the property.
Service
7.0
The service was generally nice, but there were instances of staff being tired.
Location
9.0
The location was convenient for accessing different parts of the city, including the Botanic Gardens.
Dining
7.0
The dining experience offered a wide variety of options but required a security deposit.
Facilities
8.0
The facilities provided were lovely and suited the needs of guests.
convenient location
staff fatigue
Aaron
United States,
June
2023
6.4/10
On my recent stay at the hotel, I found the rooms to be very comfortable, with a good work space and closet, although there was a musty smell on the last few occasions. The staff door near my room being slammed every 10 minutes was a bit disruptive. However, the triple bed room provided was a nice touch.
Rooms
7.0
The rooms are very comfortable with good work space and closet.
Service
8.0
The staff was incredibly friendly, from the moment we signed up for the wedding package until the actual event. They were always around, assisting us with everything, although there were some uncertainties about their policies.
Location
6.0
The location is in a lovely area of Singapore, very close to Orchard Road and with a shelter to block from the hot afternoon sun. However, it is a bit far from shopping areas and the subway station.
Dining
6.0
The dining experience could be improved as it was very average. The quality of the dishes was good, but they had trouble keeping up with replenishing items.
Facilities
5.0
The hotel had a pretty old design for the car park, causing traffic jams for coaches trying to enter. However, the facility was equipped with room service, dry cleaning, housekeeping, shops/commercial services, laundry, a welcome drink, and a happy hour.
friendly staff
traffic jam
Malcolm
United Kingdom,
May
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were spacious and had a comfortable large bed, clean and comfortable with a great bathroom, particularly the shower. The service was friendly and attentive, especially Solomon. The location was ideal for me, close to key attractions, and the dining option offered excellent variety and value for money.
Rooms
9.0
The rooms are well-laid out and have a nice quirkiness with the decor as well as really comfy beds and a good shower.
Service
8.0
The service was top-notch, with friendly and attentive staff.
Location
9.0
The location was superb, within walking distance to major attractions and shopping areas.
Dining
9.0
The dining experience was great, offering a wide variety of options and excellent value for money.
Facilities
8.0
The hotel had all the necessary facilities to make my stay comfortable.
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